Fix payment issues, such as declined or incomplete transactions

If you have bug paying for Google products, you lot might need to fix a problem with your payments profile.

Find the issue yous're experiencing below:

"Your transaction cannot be completed"

A variety of different situations may trigger this bulletin. Try these suggestions to resolve the outcome:

  • If this message is followed by instructions for submitting additional data to us, please do so. The other steps listed are unlikely to resolve this issue.
  • Bank check whether the billing accost for your payment method (such as a credit card) matches the address recorded in your Google payments center settings. If they don't lucifer, update your address in your Google payments eye, and try the transaction again.
  • Endeavor using a Google Play gift carte to complete the transaction.
  • Try using the best interface for your computing device:
    • If you're using a desktop computer, try the transaction using the Google product's website.
    • If you lot're using a mobile device, try using the product'due south mobile app (if an app is available).
  • If you're using invitee checkout when the error occurred:
    • Try signing in to an existing Google account and placing the order again.
    • Try creating a new Google account if y'all don't already have one and visiting the Google Store to effort the transaction again.

"Unable to complete transaction: Expired card"

Check to see if your payment method is up to appointment. If information technology isn't, update it in the Payments heart.

"Unable to complete transaction. Please use another class of payment."

Notation: These steps also use if you lot run into the mistake bulletin "Your payment didn't become through. Please try a dissimilar payment method or try over again later."

Try the following:

  1. Cheque to come across if your payment method is up to date. If it isn't, update it in the Payments center, then attempt your purchase again.
  2. Brand sure you have enough money in your account for the purchase.
  3. If y'all're however having issues, contact your bank to run into if there's a problem with your account.
  4. Try making the purchase once again with a unlike payment method.

"Your payment was declined due to an issue with your business relationship"

If you lot see this message, it might be considering:

  • We saw a suspicious transaction on your payments profile.
  • Nosotros need a piddling more information to protect your account confronting fraud.
  • We need a piffling more information to comply with EU police (European customers only).

To fix the result, attempt the following:

  1. Go to the Payments middle.
  2. Take action on any errors or requests in the payments middle.
    1. You might need to verify your identity before y'all tin buy anything through your Google Business relationship.
  3. Brand sure your name, address, and payment data are upwardly to date.

"Unable to process payment: Low card balance"

You might not have plenty funds in your account to make the payment. Bank check your account residue or contact your bank.

Ineligible or unavailable credit or debit menu

Bill of fare is grayed out & says "verify on pay.google.com"

Your carte du jour was reported equally stolen. You must verify the card before you can apply it again:

  1. Go to pay.google.com and sign in to your account.
    1. If you have multiple accounts, sign in to the account with the grayed-out bill of fare.
  2. Click Payment methods.
  3. Next to the card that says "Verification needed," click Verifyand thenCharge card.
  4. Within 2 days, y'all'll notice a temporary charge on your carte du jour statement along with an 8-digit code.
  5. To consummate verification, get to pay.google.com and enter the eight-digit code.

If you lot endeavor to verify the payment method once more:

  1. Ostend which card you want to verify.
  2. Check how long ago y'all tried to verify your card.
    • If less than 2 days: Wait up to 2 days.
    • If more than ii days: Bank check your card statement. You lot should find a temporary accuse from Google called "GOOGLE TEST," with an 8-digit code.

Card is grayed out & says "card is ineligible"

You can't use this card for this buy. Endeavor to make the purchase over again with a unlike card.

If the bill of fare yous want to use isn't listed, follow the on-screen instructions to add a new card.

Closed payments contour

Learn more most what to do if y'all temporarily or permanently closed your payments contour.

If you're still having trouble, contact support.

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